My daughter and I flew to Barbados for my friendâ€s funeral on Jul twenty third. We had a disservice and on the return flight, we were compelled to attend around an hour or so for your wheelchair. It had been aggravating, and as an individual with cardiac health, it was relatively Terrifying.
Get the CEO’s to examine repeat business and after that they'll understand why They are really constantly not making The underside line. I can honestly claim that I’m never scheduling along with your airline all over again. thanks, Sincerely
I obtain it awful to get my baggage go missing in Miami on equally leaving and returning flights. I hope to get contacted instantly on how we will come to an agreement about this. I are going to be executing a observe up.
it truly is pitiful to acquire to report that my many e-mail to Client Relations have not been answered as of thus far October 29, a complete insufficient essentially the most elementary courtesy toward an 84 many years old 1st-Course passenger and Recurrent Flier….
Trying to change a reservation date for the final three times/evenings. Every agent We now have gotten has either transferred us outside of our simply call generating An additional hrs wait or has hung up on our phone.
In April 2014 I was specified a voucher for assisting by having an unwell affected person on considered one of yur flights. Unfortunately due to some unexpected circumstances I haven't been capable of utilize the voucher.
I lately took a flight from JFK to St Thomas on the Saturday 8 am flight and experienced by far the most helpful, effective knonwledgable flight attendant she was wonderful. I would love to many thanks her for making my trip extra enjoyable.
Flight 686 dec 26 2015 My spouse & i ended up explained to the wrong transfer terminal gate in charlotte on airplane likely to freeport in place of nassau. I went to flight attendant at the rear of counter to clarify flight. He looked at me funny Once i said nassau smirked under no circumstances checked out my ticket to make clear Spot This flight was one hour delayed so there was no hurry.
On April fifteenth, 2013 I acquired a sign in the mail from you and was very let down After i opened the envelope to see the Verify composed out was approximately 1/4th the quantity I'd at first submitted for reimbursement.
Once we last but not least been given an electronic mail response from American Airways, the total response time was around 1 hour. Though we waited an hour, we did get various responses to our initial question:
I've spent hours around the mobile phone attempting to untangle a oversight created in producing reservations with American Airlines on the internet. Just after under-going all the ways in reserving a flight for my relatives of 3 (Brian, Marcela & Lorenzo Hawk) and introducing my charge card no. to pay for the 3 flights, I didn't have a confirmation, but a window on my video display Having said that “This web site cannot be exhibitedâ€. I took that index to necessarily mean that the transaction did not go through, so I started all once again with a distinct vacation agency.
I booked and paid for our vacation for travel March ten, 2016. These tickets weren't affordable And that i could have employed miles. As I booked the journey early and there appeared to be a good amount of Small business Seats, I was self-assured that we'd have the capacity to use my Up grade. In reality, I was advised there was no-one booked in Company and it “appeared very good†for an enhance.
( Ongoing from remark 191) Additionally, we needed to take Yet another day of our vacation to return to your airport 3 times later on to acquire the vehicle we experienced reserved. Whenever we arrived for our return flight to Charlotte on twelve/five/2015, we boarded flight 875, and among our suitcases seemingly hardly ever made it onto the aircraft and was remaining in Aruba. Once we boarded our connecting flight to Boston, I had been checked in and introduced to enter the jetway. Whilst I had been heading on to the jetway, I used to be told I required to return and wait versus the wall while some handed me by. I used to be informed I needed to “consolidate†my possessions. I'd a wallet purse all around my neck towards my entire body that measures 3 inches by five inches. I was advised I had to get it off my person and position it inside a canvass bag I had. Have you been major???? On board flight 1783, we were being approached by among the rudest stewardesses I have ever encountered in my lifetime named Sheila. This plane was distinct from one other planes we were on, and our “further place†seating evidently wouldn't let us To place our personalized items beneath the seat before us.
I also wish to comment on the excellent service AA gives towards the handicapped. I am eighty four decades outdated and now will need wheelchair aid to get around inside the airports. I had been amazed and delighted within the assistance I been given, and also with the attitudes in the folks who assisted me With all the wheelchair support, and in addition the drivers on the handicap carts in Charlotte airport. They have been all so helpful and very friendly at the same time.